Unlocking Solutions with Trust and Expertise: Hartman Brookes, Your Premier Collections Partner Since 1992.
Mercantile & Field Agents With Excellence
About Us
Founded in 1992 in New Zealand, Hartman Brookes has evolved into a highly experienced collections agent with a strong presence in the Australian market since 2000. Our headquarters are now strategically located in the vibrant city of Townsville, North Queensland. As a family-owned and operated business, we take pride in our deep-rooted commitment to trust and integrity, a foundation that has been fortified over nearly four decades of industry expertise.
Locations We Service
Cape York Peninsula
Mt Isa
Birdsville
Townsville to Far North
Thursday Island & Outer Islands
Wide Bay & Burnett Regions
Our extensive service coverage spans the diverse landscapes of the State of Queensland, with a particular focus on regular trips to the captivating Cape York Peninsula. Navigating the rugged beauty of this remote region, we ensure that Thursday Island and its surrounding islands are included in our comprehensive service offerings. Additionally, our operations extend to the iconic town of Mt Isa, known for its rich mining history and unique outback charm. We pride ourselves on reaching even the most remote areas, including the legendary Birdsville, where the iconic Birdsville Races captivate locals and visitors alike. Our commitment to serving regional and remote Queensland areas goes beyond these well-known locations, reaching all corners of this vast and diverse state. However, it’s important to note that our services do not currently cover the region from the Sunshine Coast to the Gold Coast or west to Toowoomba in the South East Queensland area. We remain dedicated to providing reliable and accessible services to the far reaches of Queensland, ensuring that even the most secluded communities receive the support they need.
Training
Process Serving
We’re a full-service private investigation and process serving agency, with a team of highly knowledgeable, skilled and friendly personnel. Our team operate nationwide and offer only the most professional services.
Field Calls
Field calls are often conducted to re-establish communication with a subject for a client. These personal visits are effective at achieving results without the need for following expensive legal options.
Repossessions
Our repossession agents are skilled in debt collection and asset recovery services. Banking, finance and insurance sectors often utilise the talents of our team.
Service of Divorce Papers
Working through a divorce can be a very challenging time for all parties involved. Our mercantile agents will serve divorce papers to your spouse and help you through the process.
Property Lockouts
Property lockouts occur when individuals are denied access to a residence or premises, typically due to legal or contractual reasons. This can result from eviction proceedings, lease violations, or foreclosure processes.
Skip Tracing
Skip tracing is a process used to locate individuals who have moved or are otherwise difficult to find. It is often employed by private investigators, debt collectors, and law enforcement agencies to track down individuals for various reasons, such as serving legal documents.
Hotel Management
Experienced Hotel Managers with over 20 years in the industry. Receiverships & Liquidation Operators.
Hartman Brookes field agents are fully licensed & comply with all relevant legislation, including the ASIC/ACCC Debt Collection Guidelines where applicable. We undertake regular training with accredited training providers.
We Deliver High Success Rates
Provide clients with tailored, multifaceted & comprehensive services so you get the successful outcomes you want; faster.
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Our Philosophy
We are an ethical market leader in the mercantile industry. We are accountable & trustworthy offering the full service of mercantile agents throughout Queensland & remote areas. We aim to create trustworthy & results driven relationships with our clients.
In our role as ethical market leaders within the mercantile industry, we continually demonstrate a commitment to accountability and trustworthiness that defines our operations. Our unwavering dedication extends to offering comprehensive mercantile agent services not only across Queensland but also in the remote and often challenging areas that define the diverse landscape of the state. With a focus on building lasting relationships, we go beyond mere transactions, striving to create trustworthy and results-driven partnerships with our clients.
Results Focused
We action all urgent requests within 24 hours & aim to provide results within the week. If your organisation values reputation & is focused on results, call us today to get the results, you want.